Refund Policy Under what conditions Refunds will be provided?
In case of the following scenarios you are liable to get a full refund of money (except any intimate product including Lingerie’s):
Certain categories of products which are non-returnable?
- We have shipped a wrong product that is not matching with your order.
- There is a manufacturing defect in the product ordered by you.
How long will the refund process take?
- Any intimate products including Lingerie’s are non-returnable and non-refundable. Also, for any non-returnable/non-refundable product the same will be mentioned in the product details page.
Expected refund resolution timeline is 14-21 days post Quality Check. Please note:
- For refund eligible products - Once the returned item is received at our warehouse, it undergoes a Quality Check. Typically the refund process is initiated within 2 days of Quality Check.
Where do I return my product?
- Receipt of payment would depend on the mode of payment chosen by you.
- For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks. Banks send an SMS to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 kindly check your bank or credit card account for confirmation.
- For value paid through Mobile Wallet, refund would be processed in terms of crediting the points back to your wallet only and will not be refunded in terms of money.
- In cases where Quality Check is not required, refund will be processed earlier on case to case basis.
- Kartsasta doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 7 days of registering the complaint on the below mentioned address. : Office Number 106,KartSasta Online, Sai Jyot Building, Opp. Rationing Office, Tambe Nagar, Mulund(W), Mumbai - 400080.
- NOTE: In case we don't receive your product with 7 days your refund request would be cancelled.