Is it necessary to have an account to shop on Kartsasta??
No, it is not mandatory to have an account to be able to shop on Kartsasta. You can continue as a guest and fill in the required details to place the order.



How do I activate my account??
You can login easily through the 2 given options (Facebook & Gmail), You can also create a new account.


What is the value of one reward point??
The value of one reward point is 1rs.

 


How do I get reward points??
There are different reward points awarded for different types of products. You can see the number of reward points awarded for a particular product when you are on the product description page.


When/How can I use my reward points??
You can use your reward points from you next immediate purchase. You can choose use your reward points on the checkout (payment) page.


Where can I see my earned reward points??
To see your reward points, you can click on the profile option on the top right corner of your home screen, then click on the reward points options to see your reward points history


How can I track my order??
You can check the status of your order by using the link sent to you by mail, and inserting the tracking ID given in the mail.


How can I check my order history??
To check your order history, click on the profile option on the top right corner of your home page, then click on “My Orders” option to check your order history.


How long will it take for my order to arrive after I make the payment??
You will receive your order within 1-2 business days (within Mumbai) and within 3-4 business days (all over India).


What are the payment options available??
You can make payments through various options through PayU -
1. Paytm
2. COD
3. Net Banking
4. Debit Card
5. Credit Card
6. UPI
7. PhonePe
8. Freecharge
9. Airtel Money
10. Ola Money


Do you allow refunds??
Yes, we do allow refunds if the delivered product is wrong and not matching with your order; or there is a manufacture defect in the delivered product. In order to know the rules and regulations regarding refund, kindly check the “Return and Exchange Policy” on the bottom of your home page.


What is the expected refund resolution timeline??
Once the product is received at our address, it goes through a quality check process. The refund process is initiated within 2 days of quality check. Expected refund resolution timeline is 14-21 days post quality check.